Patron Services

Need more information on an opera? Can’t remember your login information? Looking for details about views and sounds from different seats?

For answers to these questions and more, Patron Services is here to help!

Visit our office or contact our team:
233 A Street, 5th Floor
Centre City Building
San Diego, CA 92101
Phone: 619-533-7000
Email: tickets@sdopera.org

Monday – Friday, 8:30 am – 4:30 pm
Some staff are working remotely and in-office staff hours vary. Additionally, you may need an elevator code to access our offices, so please call ahead at 619-533-7000.

Accessibility

Mobility

The Civic Theatre is wheelchair accessible.
Elevators located in the theatre lobby stop at every level.
Wheelchair and companion seating is available in the Dress Circle, Mezzanine and Orchestra. For those who can transfer from a wheelchair to a seat, the areas at each end of most of the orchestra rows, and Row H, in the Upper Loges, are also accessible.
For specific seating issues and locations, please call San Diego Opera’s Patron Services Team at 619-533-7000, Monday – Friday, 8:30 am – 4:30 pm.
Transportation to the Civic Theatre – For MTS information call 619-234-1060.
For ADA certification call 877-232-7433.

Vision

Binoculars – Are available for rent in the Theatre’s lobby and balcony, for a nominal fee, at all performances.
Audio Description Service – San Diego Opera is proud to offer this unique service at the Tuesday and Sunday performances for ticketed patrons with visual disabilities. The service begins 15 minutes before Curtain and provides verbal readings of the Program and synopsis of the opera, along with a “Play-by-Play” description of the action on-stage during the performance. All description is discreetly placed between singing. To use this FREE service, simply pick up a small headset from the Coat Check no later than 15 minutes prior to curtain. (Note: headsets are limited and are distributed on a “first come/first served” basis.)

Hearing

Audio Enhancement – The theatre is equipped with the Sennheiser Infrared Audio System for the hearing impaired. Headsets are FREE and available at the Coat Check, or patrons may bring their own. The receiving frequency for both the Audio Description devices and the Sennheiser SA-500H receiver used for assisted listening is 95kHz.

Ticket Policies

San Diego Opera Purchase with Confidence Program

One of the most important ways we can serve our community is to sometimes just be there. It may seem simple, but it is important to have familiar things you can count on, especially in times of great uncertainty. We’ve been in this community for over 55 years, and we have no plans to go anywhere.

If you purchase tickets to a San Diego Opera performance and are unable to attend because you are not feeling well or do not feel safe, we will work with you to discuss options such as exchanging your ticket for a different performance or holding the value of your purchase to use for a future event. In these unprecedented times your support will enable us to continue to produce opera to our city.

Ticket Donations

If you have Subscription tickets and are unable to attend the opera, consider donating your tickets back to San Diego Opera! You’ll not only help the Opera, you’ll give other opera fans the opportunity to attend the performance.

To donate your tickets, simply call San Diego Opera’s Patron Services Department at 619-533-7000. We request at least 24 hours notice to the date and time on the ticket. The more lead time we have increases our opportunity to resell your seats.
Very Important: Once we have received your ticket donation information and returned your ticket to inventory for resale, the ticket you have in hand instantly becomes null and void. Please be sure to shred or tear up your donated tickets.
Donated tickets are tax deductible to the extent permitted by law.
We will mail you an acknowledgement if we receive your tickets by the above deadline.
Ticket donations cannot be applied to Membership contributions.

Ways to Exchange Your Subscription Tickets

By Phone: Why wait? It’s easy, just call 619-533-7000 and let our Patron Services department assist you NOW with your exchange and locate that perfect seat while you’re on the phone.

In Person at the San Diego Opera Ticket Office: Bring your tickets to San Diego Opera’s Ticket Office, 233 A Street Suite 500, Centre City Building, Downtown San Diego, 92101, Monday – Friday, 8:30 am – 4:30 pm. There is no service fee for exchanges done in person. Some staff are working remotely and in-office staff hours vary. Additionally, you may need an elevator code to access our offices, so please call ahead at 619-533-7000.

In Person at the Theatre: Tickets for future performances can be exchanged at the Patron Services Table in the lobby of the Civic Theatre during all San Diego Opera performances. Our Patron Services staff will be happy to assist you beginning 1.5 hours prior to curtain through the first intermission. Please, bring the tickets you would like changed to the theatre as our staff will not be able to complete an exchange without the tickets being present. Same day event exchanges are not available.

Exchanging Your Subscription Tickets Guidelines
The Ticket Exchange Service is an exclusive benefit available only to Subscribers.
Exchanges must be made no later than 24 hours prior to the time and date on your ticket.
Exchanges will only be made from one performance to any other performance of the same opera (i.e.: tickets cannot be exchanged from one opera to another opera).
Exchanges are based on availability. Comparable seats are not guaranteed, although we do our best to accommodate.
If your exchange request cannot be filled, your original subscription ticket can be reprinted.
Saturday Exchanges: an upgrade fee will be charged for exchanges into the Orchestra, Lower Loge, Dress Circle-1 and Mezzanine-1 sections for Saturday performances.
Upgrades for section changes: an upgrade fee will be charged for exchanges into a higher priced section.
There are NO REFUNDS given on exchanges.